Question 1

How long does delivery take?

Accepted Answer

UAE Stock items ship within 1–3 business days. All other orders arrive in 7–14 working days worldwide.

Question 2

Do you ship internationally?

Accepted Answer

Yes — worldwide. Duties may apply at customs depending on your country.

Question 3

How much is shipping?

Accepted Answer

Flat local shipping applies at checkout. Local delivery is free on orders over Dhs. 300.

Question 4

Can I track my order?

Accepted Answer

Yes. A tracking link is sent by WhatsApp or email once your order ships.

Question 5

What is your return policy?

Accepted Answer

Unworn items with original packaging can be exchanged within 7 days of delivery. See our Returns Policy for full details.

Question 6

Can I get a refund?

Accepted Answer

We offer exchanges and store credit. Refunds are handled case-by-case for defective items only.

Question 7

The size doesn't fit — what do I do?

Accepted Answer

Reach out on WhatsApp within 48 hours of delivery and we'll arrange an exchange for the correct size, subject to stock.

Question 8

Are your products authentic?

Accepted Answer

We stock premium 1:1 quality — the best in the game. All items are inspected before shipping.

Question 9

How do I choose my size?

Accepted Answer

Every product page has a size guide. When in doubt, message us on WhatsApp with your usual size and we'll advise.

Question 10

Do sizes run true?

Accepted Answer

Streetwear and designer sizing varies by brand. Check the guide on each product page — we've mapped every brand.

Question 11

How do I pay?

Accepted Answer

Secure checkout via card, Apple Pay, and Google Pay through Shopify. Cash on delivery is available in the UAE.

Question 12

Is my payment secure?

Accepted Answer

Yes. All payments run through Shopify's PCI-DSS compliant checkout — we never see your card details.

Question 13

Can I cancel or change my order?

Accepted Answer

If your order hasn't shipped yet, message us on WhatsApp immediately and we'll help.

FAQ

SHIPPING